bg99's Privacy Policy

bg99 is a trusted online betting and casino platform serving users in Bangladesh. We take your privacy very seriously and are committed to ensuring the proper protection of your personal information.

This privacy policy ("Policy") describes what information we collect while you use the bg99 website and platform, how that information is used, who it may be shared with, and how you can maintain control over your information.

This policy applies to all bg99 services, including our website, mobile platform, live casino services, sportsbook, and customer support channels. By using bg99's services, you are agreeing to the terms described in this policy.

bg99 collects various types of information to operate its services smoothly and provide users with the best experience. Below is a detailed description of what information we collect.

2.1 Account Registration Information

When you create an account on bg99, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• National ID card or passport number (for identity verification)
• Permanent address
• Preferred currency (Bangladeshi Taka — ৳)

2.2 Financial Transaction Information

Information we collect during deposits and withdrawals:

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Applicable bonuses and promo codes

2.3 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we collect:

• Play history and bet amounts
• Preferred game categories
• Session duration and login times
• Self-set limit information

2.4 Technical Information

Information our systems collect automatically:

• IP address and device identifiers
• Browser type and operating system
• Page view data and navigation patterns
• Connection time and duration
• Referral source

bg99 collects and processes your information only for specific, legitimate, and necessary purposes. The main purposes for which we use your data are as follows:

3.1 Service Delivery & Operations

• Creating, managing, and securing your account
• Processing financial transactions — deposits and withdrawals
• Managing bKash, Nagad, Rocket, and bank transfer services
• Providing technical support
• Delivering bonus and promo offers

3.2 Identity Verification & Fraud Prevention

• Confirming user age and identity (21+ age verification)
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraudulent activity
• Preventing the creation of multiple accounts

3.3 Responsible Gaming

• Identifying potentially problematic gaming behaviour
• Enforcing user-set limits
• Providing voluntary break options when needed

3.4 Service Improvement

• Improving website and platform performance
• Providing personalised experiences based on user preferences
• Identifying and resolving technical issues

3.5 Communication & Customer Service

• Providing support via 24/7 live chat and email
• Sending important account-related notifications
• Informing you about policy changes

bg99 is committed to maintaining the confidentiality of your personal information. We share information only in specific circumstances and where necessary.

4.1 Service Provider Partners

Limited information may be shared with trusted third parties who assist in operating our services, such as payment processors (bKash, Nagad, Rocket, and bank transfer service providers), technology infrastructure providers, and identity verification organisations. These partners receive information to carry out specific tasks on behalf of bg99 and are bound to follow our instructions and privacy standards.

4.2 Legal Obligations

Information may be disclosed as part of legal requirements in the following cases:

• To comply with valid court orders or requests from investigative authorities
• To comply with anti-money laundering laws
• To assist in the investigation of fraudulent or criminal activity
• To protect the legal rights of bg99 or third parties

4.3 Business Transfers

If bg99 undergoes a business merger, acquisition, or restructuring, user information may form part of the transferred assets. In such circumstances, the new entity will be required to maintain the same or higher standards set out in this privacy policy.

The bg99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and activity.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform's basic functionality. Without these cookies, login sessions and security features will not work.
• Functionality Cookies: Store your language preferences, display settings, and session information.
• Analytical Cookies: Collect statistical information about user behaviour to help improve our services.
• Security Cookies: Help prevent fraud and protect users.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some important platform features to stop working and may affect your gaming experience.

bg99 uses industry-standard technical and organisational measures to protect your information. Our security framework ensures that your personal and financial information remains protected at all times.

6.1 Technical Security Measures

• SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information stored in our systems is kept in an encrypted state.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Regular Security Testing: Periodic security audits and vulnerability assessments are conducted.
• Two-Factor Authentication: Two-factor authentication is available for added account security.

6.2 Organisational Measures

• Only authorised staff are granted access to personal information where necessary
• Regular privacy and security training is conducted
• All records of data access are maintained

bg99 does not retain your information beyond the time necessary. We consider the following factors when determining how long to retain data:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after the account is closed.
• Financial Transaction Records: Retained in compliance with financial regulations and audit requirements.
• Communication Records: Customer service communications are kept for a defined period for review and improvement purposes.
• Technical logs: Retained for as long as necessary for security review purposes.

Once the specified retention period has passed, or when there is no longer a reason to keep the data, we securely delete or anonymize that information.

bg99 believes you should have clear control over your own information. Your rights are described below:

8.1 Right to Access Your Data

You may request at any time to know what information we hold about you. We will generally provide this information within a reasonable timeframe.

8.2 Right to Correct Your Data

If any of your information is incorrect or incomplete, you may ask us to correct it. You can also update certain information directly in your account settings.

8.3 Right to Delete Your Data

In certain circumstances you may request that your data be deleted. However, some information may not be possible to delete if there is a legal obligation to retain it or if it is necessary for providing the service.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving our marketing communications at any time. To do so, update your account settings or contact our support team.

8.5 Right to Submit a Complaint

If you believe we are not handling your information properly, please contact us first. We will make every effort to resolve your concern.

bg99 works with third-party service providers in some areas of the platform — in particular game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and payment processors.

These third-party organizations have their own privacy policies and follow their own data collection and usage practices. bg99 is not responsible for the privacy practices of these third parties. We recommend that you review their individual privacy policies.

Before sharing information with third-party service providers, we ensure that they comply with appropriate data protection standards and operate in a manner consistent with our privacy policy.

bg99 strictly enforces a 21+ age policy. This platform is intended only for individuals aged 21 and above.

We do not knowingly collect or store information from any minor. Age verification steps are taken at the time of registration. If we discover that someone has created an account using a false age, that account will be closed immediately and the associated data will be deleted.

If you suspect that a minor is using this platform, please notify us immediately.

bg99 may update this privacy policy from time to time. Changes may occur due to applicable law, shifts in business practices, or improvements to the service.

If any significant changes are made, we will notify users via their registered email address or through a notification on the platform. Continuing to use the platform after changes have been made means you are accepting the updated policy.

We recommend that you review this page regularly so you can stay informed about the latest privacy policy.

If you have any questions, concerns, or requests regarding this privacy policy, bg99's support team is always here for you.

To learn more, also read our About Us, Terms & Conditions, and Responsible Gaming pages.