bg99's Commitment to Responsible Gaming
bg99 believes gaming is meaningful only when it is enjoyed in a controlled and mindful way — your safety is our priority.
Why Safe Gaming Matters
Online gaming and betting are a form of entertainment — but they are only enjoyable when you play within your limits. At bg99, we want every user to engage with the platform consciously and responsibly. Think of gaming as a source of fun, not a source of income.
Gambling or betting is not a way to earn your daily income or solve problems. Take a break from gaming during times of financial stress or emotional difficulty. bg99 is committed to standing by you and ensuring safe gaming at all times.
bg99 is for users aged 21 and above only. Account registration or participation in gaming by minors is strictly prohibited.
Placing larger bets in an attempt to recover money lost in gaming is always a risky decision.
bg99's Safety Features
We provide a number of effective tools to help you stay in control of your gaming experience.
Set Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately and prevents you from spending beyond your budget. This feature is easily accessible from your account settings at bg99.
Self-Exclusion
If you feel that gaming is having a negative impact on your life, use self-exclusion. This keeps your account closed for a set period or permanently. You can activate it at any time with the help of the support team.
Time-Out Break
Use the time-out feature when you want to take a short break. Temporarily suspend your account for anywhere from 24 hours to several weeks. During this period, logging in or placing bets will not be possible.
Session Time Control
Playing for long stretches without a break can be harmful to your health. At bg99, you can set a session timer to receive automatic reminders after a set amount of time, prompting you to take a break.
Set Loss Limits
Set a maximum loss limit on a daily or weekly basis. Once you reach that limit, gaming will stop automatically. This is one of the most effective ways to protect your finances.
Account Verification and Security
bg99 verifies the age of every account and actively works to prevent access by minors. By ensuring SSL encryption and fair play, we maintain a safe and transparent environment.
Signs of Problem Gaming
If you notice any of the following signs in yourself, be alert and contact the bg99 support team immediately.
The bg99 support team is available 24/7 via live chat and email. We are ready to help with any concern or issue you may have.
- You are spending beyond your budget and feeling worried about it.
- You are placing larger bets trying to recover money you have lost.
- You are hiding or lying about your gaming habits to family or friends.
- You want to stop gaming but find you cannot.
- Gaming is taking priority over work, studies, or family relationships.
- You feel restless or irritable when you are unable to play.
- You are betting with borrowed money or by dipping into your savings.
- Gaming is causing you anxiety, depression, or sleep problems.
Deposit & Withdrawal Limits
bg99 has clear and defined limits in place to ensure financial safety.
| Item | Amount | Method | Status |
|---|---|---|---|
| Minimum Deposit | ৳100 | All Methods | Active |
| Minimum Withdrawal | ৳500 | All Methods | Active |
| Standard Withdrawal Time | 10–45 Minutes | bKash, Nagad, Rocket, Bank | Fast |
| Supported Methods | bKash • Nagad • Rocket • Bank Transfer | Available | |
When a voluntary deposit limit is activated, it takes effect immediately. If you request to increase the limit, bg99 maintains a waiting period for security purposes.
How to Use the Safety Tools
Log In to Your Account
Log in to bg99 and go to the Account Settings section.
Open the Responsible Gaming Section
Go to the "Responsible Gaming" tab.
Choose a Limit or Tool
Select whichever you need — deposit limit, time-out, or self-exclusion.
Get Help from Support
For any issue, contact us 24/7 via live chat or email at [email protected].
For Users 21+ Only
Age verification is mandatory when opening an account at bg99. We ensure that our platform is for adults aged 21 and above only.
If you know of a minor who is gaming on our platform, please notify our support team immediately. We will take prompt action.
Advice for Parents
Be vigilant to ensure that younger members of your household cannot access this platform. Use parental control software on your devices.
- Keep your password and login details secure
- Make a habit of not gaming in front of children
- Limit children's access to your devices
The Golden Rules of Responsible Gaming
Play for Fun
See gaming as a source of enjoyment, not income. Set a specific budget before each session and stick to it.
Take Regular Breaks
Rather than playing for long stretches at a time, take regular breaks. Go for a walk, drink some water, spend time with your family.
Accept Losses as Normal
Winning every game is not possible — that is a normal part of gaming. Avoid continuing to play with the goal of recovering money you have lost.
Avoid Gaming Under Stress
Gaming during periods of depression, anxiety, or stress is not advisable. It does not reduce problems — it can make them worse.
Need Help? We're Here
The bg99 support team is available around the clock for any concern or issue related to gaming.
24/7 Live Chat
Reach our support team at any time through live chat. Assistance is available in both Bengali and English.
Email Support
For more detailed issues, write to us by email. Our team provides support in both Bengali and English.
Enjoy Responsibly with bg99
Step into the bg99 safe platform and enjoy your favourite games — with awareness and with joy.